Refund policy

Returns & Exchanges

Return Window

We accept eligible returns within 14 days of the delivery date. Return requests must be submitted through our online return portal within this 14-day window. Returns requested after this period will not be accepted.

How to Start a Return

To start a return, please visit our Start a Return page on our website and submit a return request using your order number and the email address associated with your purchase. Select the item(s) you wish to return and choose a reason for the return.

Please wait for return instructions and approval before mailing your item.

Return Eligibility

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition, with all original tags attached and original packaging where applicable. Items showing signs of wear, damage, washing, or alteration may not be accepted.

Please do not send returns directly to the manufacturer.

Refunds & Store Credit

Once your return has been received and inspected, we will notify you by email whether your return has been approved or rejected.

For approved returns, you may choose between:

• Refund: A refund to your original payment method.
• Store Credit: Store credit for the approved return amount to use toward a future purchase.

Please allow up to 14 days from the date we receive your returned item for your return to be inspected and your refund or store credit to be processed. Refund posting times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after it has been processed, please check your bank account and contact your card issuer or bank, as additional processing time may be required.

If you still need assistance, please contact us at insiders@studio1220.com.

Sale Items & Final Sale

All sale items are final sale and are not eligible for returns, refunds, store credit, or exchanges, unless otherwise required by law.

Gifts

If an item was purchased as a gift and shipped directly to you, eligible returns will be issued as store credit for the approved return amount.

If the item was not marked as a gift, or was shipped to the original purchaser, any approved refund will be issued to the original payment method. The purchaser may be notified of the return.

Return Shipping

Customers are responsible for purchasing their own return shipping and mailing eligible items back to us. We do not provide prepaid return shipping labels for standard returns.

Original shipping charges are non-refundable, except where required by law. Please package your return securely and consider using a trackable shipping service. We are not responsible for return packages lost or damaged in transit.

Questions?

If you have questions about our return policy or need assistance submitting a return request, please contact us at insiders@studio1220.com